WOMBAT-Empfang » 3. Pay them a fair wage

out hesitation.
23. You know what to do when someone has a heart attack in your lobby.
24. You know what to do when someone chokes in your restaurant.
25. You can explain your restaurant menu items as well or better than your servers.
26. You can brew coffee using a commercial coffee machine.
27. You can draw a good cup of espresso.
28. You know the difference between a latte and a cappuccino.
29. You know the temperature requirements for your walk-in and refrigerators. If you don't know what a walk-in is Wholesale Joey Votto Jersey , stop here and think about your career choice.
30. You know what to do when the health inspector shows up. Hint, it is not to grab a handful of cash!
31. You know who to call if your phone system suddenly stops working.
32. You know how to read the history off an electronic guest room lock.
33. You know how to make a bed as well as your best housekeeper.
34. You know what the ph level should be in your wash rinse.
35. You know how to check the chemicals in you pool and Jacuzzi.
36. You know what the interfaces are for each of your hotel software systems.
37. You know how to get guests online using your wireless internet service.
38. You know the difference between an p&l and a balance sheet.
39. You can run a commercial dishwasher.
40. You know your receivables and payables.
41. You know where your housekeeper buys their supplies.
42. You know local city ordinances as they apply to your property.
43. You can deliver a room service order.
44. You can clean a bathroom to 5 star standards.
45. You can fold a towel like your housekeepers.
46. You know where the water and gas mains are Wholesale Jose Iglesias Jersey , and how to shut them off.
47. You know each of your guest room types.
48. You have no problem befriending your neighboring business and residents.
49. You can write a well researched and accurate month end report.
50. You know how to calculate flow through.
51. Have a number two person who can answer these questions as well.


I task the many boutique hotel companies to ask these questions to gm candidates during the interview process. I know that you will save a lot of time, frustration and lower your turnover rates (higher for general manager positions in boutique hotels).


If you are a boutique hotel company I would also ask you to make sure that you do the following for your hotel general managers Wholesale Scooter Gennett Jersey , ensuring their success and lowering your gm turnover:


1. Don't hire an experience luxury (non-boutique hotel) general manger unless they can answer yes or actually commit to learning the answer to each of the prior 51 questions.
2. Train, train and train your new gm's on the property they are going to. Make sure they know everything before you 'turn them loose?.
3. Pay them a fair wage Wholesale Barry Larkin Jersey , maybe even a bit more than fair. Boutique hotel companies seem to think they can attract new gm's who maybe were a number two at a larger property, convince them that it is ?cool? to be a part of your company and pay them less than the industry standard. This just makes your new gm start listening to those headhunter calls (they call hotel gm's a lot!) with offers of much higher salaries back in the ?comfort? zone of a branded hotel.
4. Understand what goes on in the life of a boutique hotel gm. Most boutique hotel corporate staff have never been a gm at a real boutique hotel and have no idea what it is like. Get to know what happens on property.
5. Insist that your gm's take time of